SPVS are pleased to be hosting an interactive Leadership and Management CPD Stream at VETcpd Congress in Exeter on 25th and 26th September at Sandy Park Conference Centre.

Alongside two clinical streams, SPVS are going to be providing a 3rd Stream covering Leadership and Management, which will be of great value to any veterinary leader working in practice. Delivering on SPVS Thriving in Practice theme and designed to empower veterinary leaders, this event is your passport to developing your business, managing your practice finances and inspiring leadership

Event Highlights:

  • Two days of expert-led talks and workshops: Gain invaluable insights from renowned experts proven strategies to streamline operations, enhance client satisfaction, and boost practice profitability
  • Further expand your knowledge of the changes in the veterinary marketplace to help refine your future focus and identify opportunities
  • In practice case studies – explore practical solutions to common challenges faced by veterinary practices
  • Networking opportunities: Connect with peers and industry leaders and exchange ideas with fellow attendees
  • Exhibition hall: presenting the latest veterinary products, services and advice
  • Personal growth and development: Unlock your full potential as a leader and inspire your team to achieve

Leadership/Team dynamics stream day 1:
Explore the core principles of effective leadership in the veterinary context. Learn how to inspire trust, motivate team members, develop a strong practice culture, and understand the basics of conflict resolution for when things don’t go to plan. Get ahead of the game by using some simple top tips on how best to recruit, motivate and retain the best people

SPONSORED BY:

Business Development/Finance stream day 2:
Are you ready for the impact of CMA changes, whilst maintaining control of your practice’s financial health and securing long-term success? Gain invaluable insights into the financial aspects of running a successful veterinary practice, from pricing/estimates and communicating pricing with clients, financing expansion plans and managing debt to making use of technology to improve the client experience. This stream will cover a wide range of topics essential for maximizing your quality of service, productivity and ultimately becoming a successful profitable practice. The afternoon will explore BVA’s newly launched Good Workplaces initiative, showcasing firsthand how this looks in practice with top tips on how you can transform your business to become a great place to work.

EVENT TIMETABLE
DAY 1 SPONSOR

You’re always busy, aren’t you? At Citation, they get that. That’s why they free up your valuable time so you can focus on what matters most to you. They take away the headache and hassle of ticking off your must-have Health & Safety and HR compliance obligations and tracking the latest legislation changes, so you can get back to work. Oh, and they’ll help you achieve best-practice standards at the same time. Time to take your practice where you want it to go. If you’d like to chat about how Citation can help, just give them a call on 0345 844 1111, or fill in their call-back form, and they’ll get right back to you. Please quote ‘Working in Association with SPVS’ when enquiring to access preferential rates.

Welcome and scene set
The state of the ‘VetNation’

09:00-09:50
Company/speaker:

Pete Orpin, as part of the Anval Ltd team , has worked with many practices over the last 25 years providing business advice whilst also working as a Director in a large mixed practice in Leicestershire. Peter retired from practice in 2019 after the sale of his practice.  He was awarded a Fellowship for Meritorious contributions to the Profession in 2020 and is Chair of the Board of SPVS.

Synopsis

Pete will deliver an interactive session highlighting where the challenges lie within practice and how best we can position ourselves to navigate these successfully. What is keeping you awake at night? What are your challenges? What resources and help is out there to help your business to thrive.

Learning outcomes

  1. Identifying key challenges in the veterinary market place
  2. How to shape these threats into opportunities
  3. Where to find some great resources to help your business thrive

Inspiring leadership – getting the best out of your team

10:05-10:55
Company/speaker:

Brian graduated from Edinburgh Vet School in 1995 and worked in mixed practice before studying for an MBA at Nottingham Business School in 2001 and a Masters in Applied Positive Psychology at Nottingham University in 2010.

He has been involved in setting up 10 veterinary practices from start-ups, including Aldeburgh Vets in Suffolk, where he currently works as a clinician at least 3 days per week.

Brian also set up Colourful CPD Ltd in 2017, an online CPD provider which specialises in delivering courses and qualifications relating to non-clinical CPD to veterinary professionals and practices all around the world.

In 2023 he successfully sold Colourful CPD to Agilio Software with whom in continues to work as a consultant.  Brian continues to provide his in-practice coaching, consultancy and mentoring via Vetology Ltd.

Synopsis – this talk is in 2 parts

Part 1:
Summarises the conceptual basis of leadership and its relationship to organisational culture. It is crucial that we understand this in order to impact the entire team’s performance.

Part 2:
Demonstrates what this means in practice in relation to pursuing consistency (clinical orientation, client service, financial yield, colleague cohesion) within the practice

Learning outcomes

  1. Understand the purpose and nature of leadership
  2. Understand the purpose and nature of leadership culture
  3. Understand the relationship between leadership and culture
  4. Understand how these applied to the 4 key themes within veterinary practice; clinical, client, financial, teamwork

Improving productivity and reducing practice inefficiencies

11:20-11:55
Company/speaker:

Brian graduated from Edinburgh Vet School in 1995 and worked in mixed practice before studying for an MBA at Nottingham Business School in 2001 and a Masters in Applied Positive Psychology at Nottingham University in 2010.

He has been involved in setting up 10 veterinary practices from start-ups, including Aldeburgh Vets in Suffolk, where he currently works as a clinician at least 3 days per week.

Brian also set up Colourful CPD Ltd in 2017, an online CPD provider which specialises in delivering courses and qualifications relating to non-clinical CPD to veterinary professionals and practices all around the world.

In 2023 he successfully sold Colourful CPD to Agilio Software with whom in continues to work as a consultant.  Brian continues to provide his in-practice coaching, consultancy and mentoring via Vetology Ltd.

Synopsis – this talk is in 2 parts

Part 1: Inefficiencies during consultations and out-patients
Inefficiencies that lead to clinicians running behind during consultation sessions are a common cause of stress frustration for pet-owners, receptionists and veterinary surgeons.

This section of the talk will focus on identifying common causes of inefficiencies during consultations using Brian’s ‘CSI’ model analysis: ie inefficiencies that stem from the Culture, the Systems, and/or an Individual’s habits within practice.

Part 2: Inefficiencies during in-patients and ‘ops’
Inefficiencies that lead to prolonged ops days are a common cause of stress frustration for practice leaders/owners/managers as well as the veterinary surgeons, nurses and reception team.

This section of the talk will focus on identifying common causes of inefficiencies within the in-patient context using Brian’s ‘CSI’ model analysis: ie inefficiencies that stem from the Culture, the Systems, and/or an Individual’s habits within practice.

Learning outcomes

  1. Understand the ‘CSI’ model of analysis.
  2. Identify inefficiencies which originate as a result of the practice’s culture in both the out-patient and in-patient contexts
  3. Identify inefficiencies which originate as a result of the practice’s systems in both the out-patient and in-patient contexts
  4. Identify inefficiencies which originate as a result of individual habits in both the out-patient and in-patient contexts

Creating a great workplace – How the law underpins HR

12:00-12:35
Company/speaker:

Dominic launched his legal career as a solicitor in 2009 and joined Citation in 2014, where he has since held various key positions, culminating in his current senior role within the Professional Support Team. Dominic plays a pivotal role in ensuring Citation’s legal resources are always up to date and highly effective for our clients – building and drafting templates and materials to reflect the latest employment law developments. His standout quality is a pragmatic and client-centred approach, enabling him to transform complex legal concepts into clear, commercial and actionable advice, underscoring his indispensable contribution to the Employment Law team.

Synopsis

HR obligations and processes, and employment law rights, do not need to be viewed as just an obstacle or risk and can assist in producing a more productive relationship with staff, producing benefits for the business. This presentation will focus on some key topics to discuss how they can best be used to produce a more positive impact.

Learning outcomes

  1. Understanding employees’ rights and your obligations around certain areas that may affect company performance and staff engagement.
  2. How to use HR and employment law procedures to produce a benefit for the business, not just avoid risks or downsides.
  3. How workforce engagement and wellbeing produces results for both company and staff.

Using mediation to resolve conflict in practice teams

12:40-13:15
Company/speaker:

Dr Kay Hamblin BVSc MRCVS MSc
DIRECTOR & VETERINARY SURGEON

Kay’s experience of the veterinary environment give Eight Legal a unique insight into how best to support practices. Full bio to follow.

Synopsis

Even the best-run, happiest practice faces disagreement and conflict at some point, but few veterinary leaders and managers have the training or confidence to tackle it. As a result, most of us avoid dealing with it, hoping that it will ‘sort itself out’. Believe me, it won’t! Small niggles fester and grow and, before you know it, you’re facing a grievance or losing key team members.  Discover how to deal with conflict and restore harmony in your practice.

Learning outcomes

  1. Learn how to nip things in the bud and prevent escalation
  2. Understand your options, from formal disciplinary procedures and managed exits to mediation
  3. Make a plan and act on it
  4. Know when to seek expert help

LUNCH

Using feedback effectively to improve team performance

14:20-15:10
Company/speaker:

Jacqui qualified from the RVC in 2005 and spent six years in first opinion practice before moving into the pharmaceutical industry, joining Novartis and subsequently Elanco. She now heads Elanco’s Veterinary Technical Services team for the UK and Ireland.

Still a vet to the core, Jacqui believes the pharmaceutical industry can play a key role in making life better for the animals we care for, and can offer valuable support to practitioners as they navigate the many challenges of modern clinical life.

Synopsis

We know the cliché that feedback is a gift, but at some point we’ve probably all received some that left us wondering if we could have the receipt instead!

Praising good work may come naturally to many of us, but it can also be easily forgotten when we are snowed under with other things. Taking time to call out the things that need improvement is even harder, and we often fall into the trap of letting the little things slide until they reach a critical point.

In this session we’ll explore ways to incorporate feedback more consistently and safely into our workplaces, and build confidence with tackling problems earlier. We’ll discuss the different roles and responsibilities that our team members have when it comes to giving and receiving feedback, and think about how we can get everyone on board with the process.

Learning outcomes

  1. Understand the value of effective feedback to our people and our businesses
  2. Clarify whose responsibility it should be in different situations, and how to time it right
  3. Come away with some tools and tips that can help ensure it’s delivered and received as constructively as possible

Retention and Wellbeing – what does your team really want?

15:35-16:25
Company/speaker:

Dr Kay Hamblin BVSc MRCVS MSc
DIRECTOR & VETERINARY SURGEON

Kay’s experience of the veterinary environment give Eight Legal a unique insight into how best to support practices. Full bio to follow.

Synopsis

Recruiting the right people for your team can be difficult, as well as being time-consuming and costly – all the more important then to retain them and keep them engaged once you find them. But how do you do that against a background of wellbeing and mental health challenges and an ongoing exodus of qualified professionals?

Learning outcomes

  1. Understand how to assess your team’s wellbeing
  2. Understand the main drivers of engagement
  3. Explore what your team really values
  4. Create a plan to improve wellbeing and retention

Insights Discovery

16:40-17:30
Company/speaker:

Claire Lamb has worked in the veterinary industry for 26 years. Initially she qualified as a veterinary nurse and spent 8 years in small animal practice before moving into specialist veterinary nutrition and then pharmaceuticals, both within the account manager role in various companies. Claire currently works as a Territory Business Manager for Elanco and covers London. Claire has worn many hats over the years and still retains a strong passion to see animals living a healthy and happy life and it is still her main driver in the work she does. Claire also has had a lifelong passion for psychology and a belief that self-awareness and better understanding of different personality types leads to happier and healthier relationships, both professionally and personally. Claire accredited as an Insights Discovery Practitioner in January 2023 and now delivers Insights workshops throughout London at a local practice level but also internally within Elanco. With all that said, Claire’s favourite role in life is being a Mum to her 15 year old son Cameron.

Synopsis

Insights Discovery is a powerful and easy to understand psychometric tool which strengthens both relationships and performance at work and it is incredibly easy to apply in the everyday, professionally and personally. It develops self-awareness, awareness of other personality styles, increases teams’ effectiveness, and builds stronger staff and client relationships.

Learning outcomes

  1. To gain an introductory level understanding of the Insights Discovery model
  2. To learn more about your personality using the three Jungian psychological preferences
  3. To learn how Insights Discovery will benefit every person and every team

Planning for change – using 7 pillars of competence to build profitability and performance

09:00-09:50
Company/speaker:

Pete Orpin, as part of the Anval Ltd team , has worked with many practices over the last 25 years providing business advice whilst also working as a Director in a large mixed practice in Leicestershire. Peter retired from practice in 2019 after the sale of his practice.  He was awarded a Fellowship for Meritorious contributions to the Profession in 2020 and is Chair of the Board of SPVS.

Synopsis

The success of a veterinary business can be crystallised into 7 critical areas that he has used delivering consultancy to veterinary practices. He will engage you with the importance of working with the whole practice team to provide a successful profitable practice.

Learning outcomes

  1. How a business is limited by one or two critical areas that are often ignored
  2. How feedback from the practice team can shape management priorities
  3. The benefits of group work in providing lasting solutions to practice performance

Importance of client communication, efficiency and pricing transparency

10:05-10:55
Company/speaker:

William (AE at PetsApp) has been travelling around the UK for the last 2 years learning about life in the veterinary clinic, understanding the common challenges faced by clinical teams and enabling them to better serve their client community.

Synopsis

Join William’s session exploring the critical aspects of client communication and pricing transparency. Leveraging the Cost, Convenience and Quality Paradigm, learn how extending the traditional veterinary practice digitally can enable transparency without comprising on customer loyalty.

Learning outcomes

  1. Navigating Price Transparency: Understanding the potential outcomes of the CMA review on the veterinary practice and consumer choices.
  2. Analysing Digital Disruptors: Consider how the unique strengths of the traditional veterinary practice can be leveraged to maintain competitiveness in a changing industry.
  3. Enhancing Communication and Loyalty: Learn how you can utilise digital solutions to streamline communication, extend your practice digitally and create transparency whilst boosting customer loyalty.

Getting your fees right: Are you charging correctly?

11:20-11:45
Company/speaker:

Ewan qualified from Glasgow University in 1984 and spent five years in mixed practice before moving to Nottingham in 1989 to concentrate on small animal work. He bought the business, Castle Veterinary Centre, in 1996 and he and his wife Brin, also a vet, still own and run the practice. As well as his consultancy role within Anval he works part time for Royal Canin as editor-in-chief of Veterinary Focus, a clinical journal for small animal vets printed in 10 languages and distributed worldwide. In his spare time he writes and lectures on diverse subjects within the veterinary sphere.

Synopsis

Never has it been more important to get your pricing right. Is your fee structure fit for purpose and is it applied correctly? Do you have a structure at all? What are the impacts of discounts, incorrect margins and billing on your bottom line? This session will cover these points and more, and aims to help you determine a pricing structure that works for your practice, and is both logical and profitable.

Learning outcomes

  1. The impact of changes of fees on the bottom line
  2. How missed billing, rising costs can erode profits
  3. Techniques for identifying lost margins

Avoiding debt in a cost-of-living crisis: the value of knowing your customer

12:00-12:35
Company/speaker:

Martin is the Operations Director at DSL with a focus on helping the veterinary world recover their aged debt. Martin joined DSL in December 2015 and rapidly worked from being a trainee collector to his current role.

Martin is highly customer focussed with a passion for client satisfaction and combines this with strong commercial awareness to make informed recommendations to DSL’s clients.

DSL have been assisting the veterinary world collect their bad debts since 2007 and have recovered over £16 million for the industry during this time and are known throughout the veterinary world for its ethical and successful collection strategies.

As an independently owned business we have a great deal of synergy with SPVS member practices and entirely understands how late and non-payment impacts a member practice’s ability to grow.

We provide Debt Prevention and Best Practice guidance to our clients as part of our service in order to reduce the risk of future bad debts and write off’s.

Good customer care will reduce the risk of contact details being out of date, such as contact numbers, email and physical addresses

Synopsis

The session will explain how obtaining consistently up to date information regarding your customer [the owner, not the animal] will ensure you de-risk yourselves as a practice to late and non-payment for the services you provide and ensure that any debts passed to a specialist collection partner will be more “collectable”.

Learning outcomes

  1. Have a consistent process for onboarding new customers, get the basics right every time, all of the time
  2. The importance of having robust Terms and Conditions and how business accounts are different to personal accounts
  3. Family pets, why we should have more than one registered owner for an animal
  4. GDPR/Data Protection and Debt – What is Legitimate Interest

Clicks & Bricks: Technology for Pet-Client-Vet in Practice

12:40-13:15
Company/speaker:

William (AE at PetsApp) has been travelling around the UK for the last 2 years learning about life in the veterinary clinic, understanding the common challenges faced by clinical teams and enabling them to better serve their client community.

Synopsis

Join William’s session exploring how we can boost revenue and improve efficiency within the veterinary practice. By analysing the developments of companies like Amazon and Netflix learn how your practice can do more without putting additional pressure on clinical teams.

Learning outcomes

  1. Analysing Supply and Demand in Veterinary: Considering industry trends learn how the veterinary space is changing and the impact on your clinic.
  2. Identify Bottlenecks: Exploring consistent communication barriers in the traditional veterinary practice, understand why these are limiting revenue and efficiency.
  3. Breaking Down Barriers: Learn practical solutions to remove bottlenecks in your clinic, enhance your client experience and better advocate for the pets you serve.

LUNCH

What does it take to create a happy, sustainable and profitable practice?

14:30-16:25
Company/speaker:
Pete Orpin, Ewan McNeil & Sarah Armstrong, More than HR

Sarah Armstrong, More Than HR
BVSc (Hons), MRCVS

Sarah is a vet and senior Human Resources professional with a broad commercial background and extensive experience of leading and facilitating organisational and cultural change. After a stint in mixed practice, Sarah spent time in organisations including Mars, Zurich Financial Services and Santander – holding management roles in sales, sector management and operations before moving into HR. She is passionate about improving performance through people and implementing this with a healthy balance of creativity and common sense, and now enjoys a portfolio of work for many and varied clients in both an HR and board advisory capacity. Sarah is also a trustee of the Arboriculture Association and non-exec director of climate and nature campaign group, ZeroHour.

Synopsis

A summary session bringing all the topics together covered over the last 2 days. An interactive closing workshop, using group discussion,  focusing on the opportunities you need to grasp to take your practice to the next level.

What are you star areas of performance and what is holding back your practice performance? Is the BVA Great Workplaces a method you can use to improve your practice?

Practical tools and techniques you and your team can use to take your business forward

Learning outcomes

  1. Helping you to bring together the learnings of all the sessions
  2. Helping you to crystallise your business areas that need additional focus
  3. Where to find resources and help to improve your business

Great Workplaces: Panel discussion

16:40-17:30
Company/speakers:
Pete Orpin, Will Cornell, Ewan McNeil, Martin Jackson & Sarah Armstrong

Synopsis

BVA Great Workplaces: Panel discussion

Ticket prices & how to book

1 DAY PASS

SPVS MEMBER
EARLY BIRD PRICE: £147.50
FULL PRICE: £175.00

NON-MEMBER
EARLY BIRD PRICE: £197.50
FULL PRICE: £225.00

2 DAY PASS

SPVS MEMBER
EARLY BIRD PRICE: £295.00
FULL PRICE: £295.00

NON-MEMBER
EARLY BIRD PRICE: £395.00
FULL PRICE: £450.00

EARLY BIRD PRICES AVAILABLE UNTIL 25TH JULY 2025

Tickets include access to the Congress exhibition, catering and refreshments.

The exhibition will be open from 8.30am until 6.30pm on Wednesday 25th, with “happy hour” from 5.30pm and 8:30am – 3:45pm on Thursday 26th .

For more information and to secure your place, visit the link below and complete the booking form

To take advantage of the discounted SPVS member saving, why not join us?

Other SPVS member benefits include, discounted SPVS Congress tickets, full access to SPVS Salary, Fees and Profitability surveys, range of preferential rates and discounts, access to SPVS learning hub and resource library, access to CMA resources, networking and support via SPVS Business Club and email discussion group.

Cancel