How Quality Improvement techniques can help reduce client complaints and errors in practice.
Pam Mosedale, Quality Improvement Clinical Lead, RCVS Knowledge
Amelia Poole, Quality Improvement Project Manager, RCVS Knowledge
We all know practice life can be demanding enough without having to manage client complaints. Not only are clinical audits, protocols and checklists a requirement for the extended levels of the Practice Standards Scheme (PSS) and awards, they can prove vital in reducing complaints and in helping the team to put steps in place to reduce errors. However, as they are often felt to be ‘clinical’ they are not shared as widely as they might be with the whole team, which can obviously impact their effectiveness.
This interactive virtual CPD day will start with an introduction to Quality Improvement, cover audits in clinical settings, checklists and systems, look at why errors occur, and how to run a successful, no blame, ‘significant event’ audit. There will be opportunities to share experiences with other delegates, pick up lots of useful information and there will be practical tips for your particular practice and, most importantly, learn how put these systems in place to reduce errors and complaints.
Who will benefit:
Clinical directors and head nurses, as well as practice managers and the client care team – anyone involved with setting up and overseeing or implementing reporting and operating procedures and improving practice systems.
SPVS Member – £95 | Non-Member – £195