Quality Improvement: Taking your practice forward

Pam Mosedale, RCVS Knowledge QI Clinical Lead – In Association with RCVS Knowledge

Amelia Poole, RCVS Knowledge QI Project Manager – In Association with RCVS Knowledge

Clinical audits, protocols and checklists are increasingly common in vet practice and are a requirement for the higher levels of the Practice Standards Scheme (PSS) and the awards – with clinical audits becoming a PSS requirement for GP practices, not just hospitals, from October 2021. But often these are devised by practice owners and/or clinical directors and not shared as widely as they might be with the whole team. It can be felt that these are ‘clinical’ and yet for them to work, the whole team from practice manager to nurses to receptionists need to be on board.

This interactive virtual CPD day will start with an introduction to ‘QI’, cover the clinical audit, checklists and systems, looking at why errors occur, and how to run a successful, no blame, ‘significant event’ audit. There will be opportunities to share experiences with other delegates, pick up lots of useful information and practical tips and understand how to apply these to your particular practice and, most importantly, how to get the whole team on board.

 Who will benefit:

Clinical Directors and Head Nurses, as well as Practice Managers – anyone involved with setting up and overseeing or implementing reporting and operating procedures and improving practice systems.


SPVS Member – £95 | Non-Member – £195

About Pam

Pam Mosedale BVetMed FRCVS  is QI Clinical lead for RCVS Knowledge and Chair of the RCVS Knowledge Quality Improvement Advisory Board

She was Lead Assessor for the RCVS Practice Standards Scheme until last year . She has worked in first opinion practice for most of her career. She is also an SQP assessor for AMTRA and edits the BSAVA Guide to the Use of Veterinary Medicines and organises the BSAVA Dispensing Course.

Pam has been involved in establishing Quality Improvement resources for the veterinary practice team. She is passionate about QI becoming part of the normal working day for veterinary teams and contributing to a just learning culture in practice.

About Amelia

Amelia Poole is Quality Improvement Project Manager for RCVS Knowledge

Amelia joined RCVS Knowledge in 2019. She is a Registered Veterinary Nurse who previous to this role worked in practice for 11 years. She worked at a variety of privately owned hospitals, as well as rescue centres, concentrating on intensive inpatient care.

During her career she obtained a Diploma in Feline Behaviour, a Certificate in Emergency and Critical Care, a Certificate in Feline Nursing and a Diploma in Advanced Veterinary Nursing. She is currently completing her top-up degree at Harper Adams University.

She has always been passionate about EBVM and Quality Improvement within practice to offer patients the best possible care and uses her veterinary experience to ensure that content is relevant to those in practice.

In partnership with RCVS Knowledge

Live Online CPD Presentation and Workshop

1 December 2021 | 9.30am – 4.00pm