Motivating and Engaging the Practice Team

Live and interactive online CPD
16 September 2021, 9.30am-4.30pm
Just £95 for SPVS members

Get  the basics right!  Essential advice and tips on motivating and engaging your team from Pete Orpin, SPVS board member, and a team of in-practice professionals.

Using in-practice case studies, the day will cover how to get the basics right – both the theory, and the reality. We will demonstrate how approach, systems, structures and roles are all key in effective team engagement. The day will also include a detailed case study from a multi-site practice on ‘what makes a great day at your practice.’

• Introduction and motivational principles
• Money as a motivator – does profit related pay work?
• Engaging the practice team
• What makes a great day in practice
• Delegation – getting it right
• Panel discussion- How to make a practice with class leading retention and motivation of staff

Attendees will leave the day with the confidence to take what they’ve learned to implement in practice.

Who will benefit
Anyone and everyone responsible for managing an in-practice team.


Pete Orpin, SPVS
Pete Orpin is a Board member of SPVS, vet and recently retired from the Park Vet Group in Leicestershire. Motivating and engaging the PVG team helped expand the business from a 4 vet practice to a 120 people business operating 7 business operations over 4 geographic sites. Practice data shows that motivation creates a highly effective practice team and drives performance at all levels.

Matthew Flann, Pennard Vets
Matthew is a vet of 20 years’ experience and Managing Director at Pennard Vets. He believes in challenging the status quo and seeks to improve team engagement, service delivery and client experience in progressive, innovative ways.

Natalie Granger, Park Vets
Natalie is Lead Clinical Director of the Park Vet Group in Leicestershire. She has nearly 20 years’ experience in primary care and farm practice, and is passionate about creating happy, stable teams that are engaged and committed to the practice. Teasing out issues and driving action through tasking teams to find the solutions is key to delivering this”

Vicki Farbon, Scott Veterinary Clinic
Vicki is a director of Scott Veterinary Clinic and a members of SPVS Board.  Alongside the clinical work she a passion for business development, responsible leadership, promoting financial literacy within the practice and encouraging an excellent standard of EM