Veterinary Award Winners: Top Tips for Successful Practice Life
Diane Storer, Cockburn Vets; Anna Marshall-Brown & Graeme Mason, Henlow Veterinary Centre
Whilst winning awards isn’t the be all and end all of a successful practice, we can certainly learn something about the attitude and approaches taken by the award-winning practices sharing their top tips in this session.
Cockburn Vets Profile
Best UK Vet Gold Award Winners 2 years running
Cockburn Vets was established in the 1930s and has been an integral part of the community, caring for animals in their local area ever since. Today Cockburn Vets remains a small family-run business committed to providing the best comprehensive care for pets. They aim to deliver the highest standard of medicine and treatment techniques backed by exceptional service. Their team has a high level of expertise and they invest heavily to keep their equipment and team knowledge base up-to-date. They provide a traditional and friendly welcome for client and pets alike, backed by attentive, empathetic care and the latest equipment for swift diagnosis and treatment in even the most complex cases.
Henlow Veterinary Centre Profile
SPVS Business Excellence Awards Self Development & Overall Winners 2024
Henlow Veterinary Centre is an independent practice that has been established for 7 years. They thrive on the principle of treating animals as if they were their own, and have an ethos of treating all pets, clients and team members with respect at all times. They are an RCVS accredited hospital, ISFM Gold Standard feline friendly practice, and a nurse training practice. They offer the very best care to pets at reasonable prices and are continuously improving their processes. From continuous clinical and non-clinical training, to updating client communication methods and educating clients, and updating and renewing their facilities and equipment it seems they never stand still!
Learning Outcomes
- How to develop and maintain client relationships
- How to prioritise continuous learning and professional growth whilst preserving a healthy work-life balance
