Unapologetically Focusing on the Team: Why do it?

In the world of vet practice where it’s intuitive to put our patients and clients first, why should we unapologetically put our team first? Teams who feel great about where they work, what they do and the people they work with deliver the best patient care and unrivalled client experience. How do we make this our focus, how do we foster this culture, what tools and experience is available to us, and does it really make a difference? In this session, Dewi will share the expert theory, the real-life in-practice experience and the tips on building the network of support to be able to do it.

Learning Outcomes

1. Why it’s the team who make the difference.
2. Understanding the team dynamics and how that feeds into the practice vision.
3. Building a sustainable team culture – start with a contract.

Dewi Hughes, Vetcentric