Synopsis

Delivering truly inclusive veterinary care means recognising and accommodating the diverse needs of all clients. This session explores practical strategies to make veterinary services more accessible, including adjustments for clients who are neurodivergent or face other barriers to care. Delegates will gain insights into communication techniques, practice design considerations, and staff training approaches that help every client feel understood and supported—ultimately improving outcomes for pets, owners, and veterinary teams alike.

Learning outcomes

1. Identify common barriers that prevent clients from fully accessing veterinary services
2. Apply practical communication and environmental strategies to create a more inclusive and supportive client experience
3. Develop policies and staff training approaches that embed accessibility and inclusivity into everyday veterinary practice