It’s Not All About Money – It’s the People that Make a Successful Business
Synopsis
Measuring the movement of money in any business is crucial, but it is not the only determinant of success in a well-managed and performing business. Harnessing the power of your staff team ‘from the get go’ builds loyalty and productivity, and ultimately great client care and patient outcomes. But how do you go about this? And how do you know if you are succeeding?
Leveraging experiences from within and external to the vet industry, this talk explores both theoretical and practical aspects of building and tracking employee engagement as a key contributor to overall business success
Learning outcomes
- Appreciation of the significance of investing in ‘people’ within a practice setting and reasons to start early in the business’s development
- Understanding of some of the ‘levers’ to pull to build staff engagement and loyalty – both theoretical and in practice (including ‘5 things to do next month’)
- Identification of some of the ways in which the impact of investing in people can be measured and tracked
