Improving Productivity: How to identify your practice inefficiencies
Join Brian and Rich as they explore the cause and impact of inefficiencies within the two main veterinary practice situations: consultations and in-patient procedures.
Inefficiencies that lead to clinicians running behind during consultation sessions are a common cause of stress and frustration for pet-owners, receptionists and veterinary surgeons. Brian will focus on identifying the common causes of these inefficiencies using the ‘CSI’ model analysis – Culture, Systems, and/or Individual habits within practice.
When it comes to ‘ops days’ in practice, we’ve all had good days and bad days. It is a vital area of our working day where teams are under high pressure to ‘get things done’. Drawing from his personal experience and in-practice examples, Richard will help you identify inefficiencies and understand common pinch points.
Learning outcomes
- Understand the ‘CSI’ model of analysis to identify inefficiencies which originate as a result of your practice’s culture, your practice’s systems and individual habits
- Identify and analyse inefficiencies for both consultations and ops days considering both the satisfaction of the veterinary team and the impact on the business’s health
