If money isn’t a motivator how should I measure my team?
Synopsis
Financial measures are commonly used in practice but create understandable tension when animal and client welfare are fundamental drivers of veterinary teams. What companion animal measures should we use, and which should be left by the roadside? In this talk Joe will discuss key measures, what they mean, how they can be manipulated and the positive impact they can have when effectively implemented.
Learning outcomes
- Understanding measures that create better patient outcomes
- How to analyse key measures in a business
- Understanding why performance is driven by a team, not individuals
