How to discuss practice finances (without sounding like a money-grabbing b@$t*rd!)
Every practice leader needs to understand the motivators driving their team to work hard, provide great service and improve the health of the animals under their care. However, how do you approach the thorny subject of practice finances? What if your team is providing exceptional service at the expense of the bottom line? In this session, Matt Haslam, Executive Board Member of VetPartners, MBA holder and member of Chartered Institute of Management, will discuss how transparent and inclusive discussions with the whole team can drive efficiency, productivity and profitability, without compromising customer satisfaction or practice reputation.
Learning Outcomes
- Appreciate what it is that motivates your team
- Understand how to share financial results in a way that all team members can understand
- Learn to explain how and where improvements can be made to improve your bottom line
