Garden Vets 3 months in: A new veterinary business model
Synopsis
Garden Vets is a radical experiment to rebuild and re-generate the veterinary profession. Working with Harper-Keele Vet School, with its progressive and pragmatic student selection process and revised ‘real-world’ curriculum, Garden Vets, a 24/7 first-opinion, emergency and critical care teaching hospital, has a ‘once in a generation’ opportunity to redesign the veterinary business model. From the top-down there is ‘systemic’ level of investment, ownership, governance, finance, technology, sustainability and client-care. Then from the bottom-up, a ‘people’ level of selection, education, EMS, recruitment, retention, progression, well-being and performance that are built-in to the fabric of the practice, not just bolted on. Of particular interest is the people-centric employment model, the ‘quad’ clinical care model and the full service subscription model. What could go wrong…?!
Learning outcomes
- An update on the progress of the Harper-Keele Vet School and Garden Vets cooperative model
- New ways of financing veterinary business and the use of subscription models
- Using a people-centric approach to recruitment, retention, learning and development
