Feedback: The gift that keeps on giving!
Synopsis
We know the cliché that feedback is a gift, but at some point we’ve probably all received some that left us wondering if we could have the receipt instead! Praising good work may come naturally to many of us, but it can also be easily forgotten when we are snowed under with other things. Taking time to call out the things that need improvement is even harder, and we often fall into the trap of letting the little things slide until they reach a critical point. In this session Jacqui will explore ways to incorporate feedback more consistently and safely into our workplaces, and build confidence with tackling problems earlier. She’ll discuss the different roles and responsibilities that our team members have when it comes to giving and receiving feedback, and think about how we can get everyone on board with the process.
Learning outcomes
- Understand the value of effective feedback to our people and our businesses
- Clarify whose responsibility it should be in different situations, and how to time it right
- Come away with some tools and tips that can help ensure it’s delivered and received as constructively as possible
