Synopsis
Torch conducts detailed analysis of client touchpoints to help understand reception staff workflow and requirements. The resulting reports provide valuable insights into staffing levels and branch activity, helping identify peak periods and time demands. This data-driven approach supports informed staffing decisions to improve efficiency. Sharing this information with staff can also empower them by increasing transparency and understanding of workflow demands and encourage discussion to how improvements can be made. Join Stephanie and Harriet as they consider how can we use this to further empower our reception team, helping them recognize the significance of their role and its impact on the business, while also fostering stronger team collaboration. They will also look at how can we use this data to enhance team efficiency and motivation by keeping staff challenged and engaged without leading to burnout.
Learning outcomes
- Identify current practice demand on reception staff and how this differs across sites and how this relates to industry targets
- Examine trends in workflow and what impact this has on staff well-being, progression and motivation
- Propose ways to use this information to empower reception staff to take ownership of their workflow and supporting the business
