Synopsis
In his journey of opening and running veterinary practices, John has faced the pressure of adapting to a continually changing landscape – corporate takeovers, shifting client expectations, and the challenge of supporting younger vets facing burnout. Along the way, he found that the key to navigating these challenges was reconnecting with why he started his practice in the first place. In this session, John will share how rediscovering his purpose helped create a practice model that not only supports the future of our profession but also better serves pet owners. He’ll explain how finding his ‘why’ guided decisions on mentorship, operational efficiency, and maintaining a culture that nurtures both team well-being and client care. This session is for those who want to build a sustainable, meaningful practice that stands the test of time, and prepares the next generation of vets for success.
Learning outcomes
- Understand the importance of core values – gain the ability to define and embed core values into all aspects of practice operations to guide decision-making and align your team
- Effectively communicate values – learn how to consistently communicate and reinforce core values through daily interactions, team meetings, and feedback
- Lead by example and foster accountability – develop skills to model core values in leadership actions and hold the team accountable through regular check-ins and feedback
