This practical and insightful session will explore the concept of yield – a powerful yet often underappreciated key performance indicator (KPI) in veterinary practice.
Management
CAREER
STAGE
Measuring What Matters: Financial KPIs for Practice Success
This session will introduce the essential financial Key Performance Indicators (KPIs) every owner or manager should track to ensure sustainable growth and profitability.
Harnessing AI in Veterinary Practice: Smarter Practice Management for Sustainable Growth
In this session, Batuhan will explore how using AI to work smarter, not harder, will streamline your operations and ultimately boost profitability.
Tomorrow’s WOW: How to Own Your Client Journey
In this session, Thom will explore the evolving nature of client experience in veterinary care, blending technology and emotional insight to transform transactional moments into deeply bonded relationships between clients and pets.
Balancing the Books: Adapting to succeed without relying on medicine sales
This session will demonstrate the impact of varying levels of lost medicine sales and help calculate how you will need to increase your fees accordingly to offset this.
Making the Numbers Make Sense: Helping your team understand practice finances
This session explores practical ways to engage your staff with the “business side” of practice life without overwhelming them with jargon or confidential data.
Understanding Your Management Accounts: A Practical Overview
Join Robert for a jargon free explanation of management accounts offering a clear, practical guide to understanding financial reports.
Rethinking Vet Pricing in a Post-CMA World: How to provide transparency AND profitability
Following the CMA’s call for greater transparency, pricing – the value of veterinary work – has come under scrutiny. How do we strike a balance between business growth and financial sustainability?
Opening Plenary – Richard Gerver
Join Richard Gerver for an inspiring opening session where he draws upon his own experiences from frontline education to explore the links between great leadership, human potential, change and innovation.









