As a dedicated out of hours service, individuals working for Vets Now are particularly vulnerable to isolation from friends and families. The company have robust policies in place to counter this and support the Wellbeing of their teams. Infact, there are so many initiatives across the group that a head office Wellbeing Team has now been established to co-ordinate them.
Two senior managers, Michelle and Laura were specifically tasked with setting out a programme and rolling it out to the districts. Area managers were trained in mental health first aid and in recognising the signs of people under stress or depression. An intranet was set up to allow vets, nurses and receptionists to share ideas and problems across all sites. This took some time to become accepted and well used, but is now a fantastic resource where both clinical and non clinical questions are asked and responded to. It is reassuring for clinicians to know that in the middle of the night they can contact other colleagues, who might be hundreds of miles away, and ask for advice. Or it might be used to ask for advice on how to manage sleep and exercise when doing shift work, or even where to turn if your car breaks down on the way to work. In every district there is a Wellbeing Committee who organise more local events such as breakfast clubs, events and socials.