Joint Venture Partner, Martina Eyre-Brook believes that each team member should feel valued and listened to and that being able to have a laugh and enjoy yourself at work is a priority. Happy staff create a happy work environment and Martina believes that a key component is clear written protocols, agreed and signed up to by the whole team.
Martina and her team have spent a lot of time developing protocols for all aspects of their service including both clinical and non-clinical procedures which are written up in a ‘Standard Operating Procedures (SOP) Bible. Everything is covered from A (Appointment booking procedure) to Z (‘Zoonotic diseases) and this ensures consistency in the treatments and tests they offer. They also make use of check lists, which are regularly audited, for a wide range of procedures from surgery to general anaesthetics to daily cleaning routines. Martina believes this helps the team feel more confident in what is expected of them, and allows new team members to be integrated quickly which is both good for them and the practice. It also helps people feel empowered and confident with a positive impact on their wellbeing.
The practices core values are clearly defined as: We work as a team/ We put pets first/ We take pride in what we do /We get better every day/ We do what we say we will do.